Cancellation &
refund policy.

1. Project commencement

Projects are scheduled and resources are allocated shortly after payment. By accepting the checkout acknowledgement and completing payment, you expressly request that Skycore begin providing the services before the end of any applicable statutory cancellation period.

If you cancel after work begins, Skycore may retain a reasonable and proportionate amount for work already supplied and committed third-party costs. Where legally permitted, the right to cancel ends once the contracted services have been fully performed with your prior consent and acknowledgement.

2. Cancellation before work begins

You may request cancellation before work has started by emailing info@skycore.work. If no work has begun and no third-party costs have been incurred, the payment will be refunded subject to applicable law.

3. Cancellation after work begins

Once research, planning, design, product preparation, account configuration, copywriting, email setup, campaign preparation or other project work has begun, payments are not refundable merely because you change your mind, change business direction, no longer wish to launch, fail to supply required information or decide not to use the completed work.

If a consumer validly exercises a statutory cancellation right after requesting early performance, Skycore may retain a proportionate amount reflecting services supplied before cancellation was received.

4. Custom and completed work

Skycore services are created or configured around each customer’s selected business, products and requirements. Completed or substantially completed custom work is non-refundable except where a legal remedy cannot be excluded. A project is not defective solely because you change an approved direction or do not achieve a particular commercial result.

5. Delivery

• Starter Plan: approximately 3 business days.
• Pro Plan: approximately 5 business days.

Delivery begins after full payment, completion of the questionnaire, receipt of required content and access, and any requested approvals. Timelines are estimates unless a fixed deadline is expressly agreed in writing. Customer delays, scope changes, supplier issues and platform outages may extend delivery.

6. Revisions and scope changes

Your purchase covers only the confirmed order summary. Reasonable corrections required to bring the work in line with that scope are included. Additional products, pages, features, a different niche, replacement branding or substantial design changes may require an additional fee and revised delivery date.

7. Third-party costs

Unless expressly stated, project prices exclude Shopify subscriptions, domains, premium themes, paid applications, advertising spend, supplier charges, payment-processing fees and other third-party services. Charges collected directly by third parties are governed by their own terms and are not refundable by Skycore.

8. Campaign and commercial results

Skycore does not guarantee a specific number of visitors, subscribers, enquiries, orders, sales or revenue. Results depend on market conditions, products, pricing, advertising budget, competition, demand, fulfilment and continued operation by the customer. A desired commercial result not being achieved does not by itself create a right to a refund.

9. Customer responsibilities

You must provide accurate, lawful information and respond to reasonable requests for materials, access and approvals. Skycore may pause a project where essential information is missing. Work completed before a pause remains chargeable. A project with no customer response for 30 consecutive days may be treated as dormant and may require rescheduling and a reasonable restart fee.

10. Problems with the service

Please report any alleged defect promptly with enough information for us to investigate. Where work does not conform to the agreed scope, Skycore must first be given a reasonable opportunity to correct or re-perform the affected service.

11. Refund processing

Approved refunds are normally returned to the original payment method. Bank and payment-provider processing times are outside Skycore’s control. We may request information reasonably required to verify the customer, payment and cancellation request.

12. Business customers

Where services are purchased wholly or mainly for business purposes, consumer cancellation rights may not apply. Cancellation after work begins does not entitle a business customer to a refund unless agreed in writing or required by law.

13. Payment disputes

Please contact Skycore and allow a reasonable opportunity to resolve a genuine issue before initiating a payment dispute. Fraudulent, misleading or abusive chargebacks may be challenged using accepted terms, project communications, order records and evidence of work. This does not restrict any lawful right to dispute an unauthorised or genuinely unresolved transaction.

14. Contact